The 2026 Luminary Award goes to Derek Staley

Congratulations to Derek Staley

LoanPASS is proud to congratulate our VP of Account Management, Derek Staley.

Over the past 12 months, Derek Staley has played a critical role in LoanPASS’s success by ensuring that rapid product innovation and customer growth are matched by an exceptional customer experience. As VP of Account Management, Derek leads with a hands-on approach to onboarding, implementation and ongoing support, helping lenders translate complex pricing, eligibility and workflow requirements into solutions their teams can confidently use and manage. His focus on accessibility, responsiveness and partnership has helped differentiate LoanPASS in a market where technology implementations can often be lengthy and difficult, contributing to the company being recognized by lenders with The Mortgage Collaborative’s Lenders’ Choice Award for Best Onboarding Process.

Derek’s approach extends well beyond implementation; he and his team maintain close relationships with customers, proactively identify challenges, provide ongoing training and bring customer feedback back into the organization to help shape the product. By treating customer success as a long-term partnership rather than a support function, Derek has helped make service and onboarding a competitive advantage for LoanPASS and established a higher standard for how mortgage technology providers should support their customers.

Derek Staley believes navigating the rapid changes taking place in mortgage lending requires more than introducing new technology; it requires ensuring lenders can successfully adopt, understand and continuously evolve with it. As LoanPASS expands its product suite with the highly anticipated LoanPASS AUS capabilities across pricing, eligibility and automated underwriting, Derek is focused on maintaining the high-touch customer experience that has become a key differentiator for the company.

His approach is to work closely with customers from implementation forward, understand how their products and processes are changing, provide ongoing education and training, and ensure their feedback has a direct path back into LoanPASS’s product strategy. As lending becomes more complex across Non-QM, DSCR, business-purpose and other specialty products, and as AI and automation become more prevalent, Derek sees customer success as the bridge between innovation and actual business results.

About LoanPASS

LoanPASS is the product and pricing engine built for the way modern lending actually works. Lenders use LoanPASS to configure, price, and automate eligibility decisions across agency, non-agency, DSCR, Non-QM, and portfolio products without writing a line of code. The platform is built around a no-code rule engine that gives lenders full control over their credit policy, pricing logic, and product configuration, with the speed and flexibility to adapt as the market changes. PMI Rate Pro, a LoanPASS company, extends that platform into mortgage insurance, giving lenders a single connection to quote, compare, risk allocate, and order MI from every major carrier. LoanPASS is headquartered in Miami, FL. Learn more at loanpass.io.